Sample Request Policies
Regular Samples
Wedding Samples
Thank you for choosing DianaRcreations!
Hope to hear from you for your next event! :)
- Custom or exclusive samples are made at the request of the customer, if we don’t have the item you are looking for or if you want some variation to an existing design.
- The advance to make the sample is US$40.00 (Forty dollars with 00/100), which is deducted at the time of formalizing the order, but it is non-refundable.
- The sample shall be made within a period of two weeks maximum, counting from the day in which the deposit was made.
- After made the sample, very detailed pictures will be sent to the client for approval. This sample is not delivered to the client.
- Only one change will be made to the sample as per client’s request, when necessary.
- The customer should give us a response within a period of 5 business days after we send the sample, either to make a change or to confirm the order by depositing the remaining to complete 50% of the total because we only guarantee the price of the sample within the time limit. After this last date, it will be subject to further revision, by changes in the prices of our suppliers.
- If after 5 business days the client does not give us a response from the sample made, they lose the deposit.
- If the client wants to see more samples to have more options to choose from, they have to make another payment of US$40.00 (Forty dollars with 00/100) for each sample, applying the same rules that we have here stated, to each one. In this case only the amount of US$40.00 (Forty dollars) will be deducted from invoice at the moment of the 50% payment. The reason for this is that we won’t use or give those samples to anyone any more.
- Making the deposit for the sample(s) is synonymous of acceptance of our terms and conditions by the client.
Wedding Samples
- The advance to make wedding sample is US$50.00 per sample (Fifty dollars with 00/100), which is deducted at the time of formalizing the order, but it is NON-REFUNDABLE.
- Wedding samples shall be made within a period of 10 business days maximum, counting from the day in which the deposit was made.
- We will send wedding samples for approval.
- Only one change will be made to the sample as per client’s request, when necessary.
- The customer should give us a response within a period of 5 business days after we send the sample, either to make a change or to confirm the order by depositing the remaining to complete 50% of the total because we only guarantee the price of the sample within the time limit. After this last date, it will be subject to further revision, by changes in the prices of our suppliers.
- If after 5 business days the client does not give us a response from the sample made, they lose the deposit.
- If the client wants to see more samples to have more options to choose from, they have to make another payment of US$50.00 (Fifty dollars with 00/100) for each sample, applying the same rules that we have here stated, to each one. In this case only the amount of US$50.00 (Fifty dollars) will be deducted from invoice at the moment of the 50% payment. The reason of this is that wedding invitations requires more time and details than regular invitations.
- Making the deposit for the sample(s) is synonymous of acceptance of our terms and conditions by the client.
Thank you for choosing DianaRcreations!
Hope to hear from you for your next event! :)